FAQ

To place an order on our online store, simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, where you can review your order details and enter your shipping and payment information. Once your order is confirmed, you will receive an order confirmation via email.

We accept various payment methods, including credit/debit cards (Visa, Mastercard), EFT, and other secure online payment options. The available payment methods will be displayed during the checkout process.

We strive to process and ship orders as quickly as possible. Therefore, modifications or cancellations may not be possible once an order has been placed. However, if you need to make changes, please contact our customer support team immediately, and we will do our best to assist you.

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) within a specified period (usually within 30 days of receipt) for a refund or exchange. Please review our Return Policy on our website for detailed instructions and any specific requirements.

At the moment, we do not offer international shipping. We only ship within South Africa.

Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process. Please note that unexpected circumstances, such as weather conditions or peak seasons, may cause delays. We strive to meet the estimated delivery times, but we cannot guarantee them.

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and ensure that you receive a replacement or refund.

For any inquiries, concerns, or assistance, you can contact our customer support team by support@cloudcity.space. Our support representatives will be happy to assist you.

We occasionally offer promotions, discounts, or special offers. To stay updated on our latest deals, you can subscribe to our newsletter or follow us on social media platforms.