At Cloud City, we are dedicated to providing our customers with a seamless shopping experience, including efficient shipping and reliable delivery. Our shipping and delivery policy is designed to ensure transparency, convenience, and customer satisfaction. Please read the following guidelines regarding shipping and delivery:
- Shipping Method:
Currently, we offer Paxi as our primary shipping method. Paxi is a reliable and cost-effective shipping service that delivers packages to designated Paxi collection points or Paxi lockers for customer pickup. - Order Processing Time:
Once you place an order with Cloud City, we strive to process and ship it as quickly as possible. Most orders are processed within 3-5 business days, excluding weekends and holidays. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience in such cases. - Shipping Costs:
Shipping costs for Paxi will be calculated based on the weight and dimensions of the package. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase. - Tracking Information:
Paxi will provide tracking updates directly to your cellphone number via SMS. Please ensure that you provide a valid and accurate cellphone number during the checkout process. You will receive notifications regarding the status of your shipment, including pickup information and any updates during transit. - Delivery Time:
The delivery time for Paxi may vary depending on the destination and the availability of the chosen Paxi collection point or locker. Estimated delivery times will be provided during the checkout process. While we strive to meet the estimated delivery times, please note that delays may occur due to unforeseen circumstances. - Address Accuracy:
It is essential to provide accurate and complete shipping information during the checkout process. Cloud City is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Please review your shipping details carefully before confirming your order. - Delivery Issues:
If you encounter any issues with the delivery of your package, such as a lost or damaged item, please contact our customer support team immediately. We will work closely with Paxi to resolve the problem and ensure your satisfaction.
Please note that the shipping and delivery policy outlined above may be subject to change without prior notice. Any updates or modifications will be reflected on our website. If you have any further questions or concerns regarding shipping and delivery, please don’t hesitate to reach out to our customer support team for assistance.
If your item was damaged or defective upon arrival, please contact us immediately and we will work with you to resolve the issue as quickly as possible. If a replacement item is not available, we will issue a full refund, including the cost of original shipping.